How to handle a difficult customer.
>
>
> If you ever have a difficult situation to manage, you might consider the
> approach offered by this obviously well trained Customer Service Officer.
>
> Indeed, an award should go to the Virgin Airlines gate attendant in
> Sydney some months ago for being smart and funny, while making her point,
> when confronted with a passenger who probably deserved to fly as cargo.
>
> A crowded Virgin flight was canceled after Virgin ‘s 767s had been
> withdrawn from service. A single attendant was rebooking a long line of
> inconvenienced travelers. Suddenly an angry passenger pushed his way
to the desk. He slapped his ticket down on the counter and said,
>
> ” I HAVE to be on this flight and it HAS to be FIRST CLASS!”
>
> The attendant replied, I’m sorry sir. I’ll be happy to try to help you,
> but I’ve got to help these people first, and I’m sure we’ll be able to
> work something out” The passenger was unimpressed. He asked loudly, so that the
passengers behind him could hear, “DO YOU HAVE ANY IDEA WHO I AM?”
>
> Without hesitating, the attendant smiled and grabbed her public address
> microphone:
> ” May I have your attention please, may I have your Attention please,”
she began – her voice heard clearly throughout the terminal. “We have a
> passenger here at Gate 14 WHO DOES NOT KNOW WHO HE IS. If anyone can
help him find his identity, please come to Gate 14.”
>
> With the folks behind him in line laughing hysterically, the man glared
at the Virgin attendant, gritted his teeth and said, ” F… You!”
> Without flinching, she smiled and said, “I’m sorry, sir, but you’ll have
> to get in line for that too.”
.
